General Terms and Conditions

1. General Clause
The general terms and conditions of HG Translation Services / Heidi Geuns (hereinafter: "the translator"), located at Zepperenweg 219, 3800 Sint-Truiden, Belgium, company number 0809.164.793, shall take precedence over the client's terms unless otherwise agreed in writing. The client is deemed to have acknowledged these terms prior to placing an order.

2. Delivery Terms
The delivery period begins upon receipt, by the translator, of the text(s) and the written confirmation of the assignment. This period is indicative. The translator will make every effort to meet the deadline but cannot be held liable for delays beyond their control, such as illness, force majeure, technical failures, etc.

3. Liability
A. Translator
The translator is responsible for the quality of the translation, provided it is used in its entirety and unaltered. For translations intended for publication, the translator can only be held liable for errors or omissions if the proof has been submitted to the translator for correction prior to printing.
The translator may subcontract assignments, in whole or in part, to third parties.
The translator's liability is limited to direct damage and, for B2B clients, to the amount of the invoice excluding VAT. For private clients, exclusion of indirect damage is only valid to the extent permitted by law.

B. Client
The client shall provide all necessary information in a timely manner for the correct execution of the assignment.

4. Complaints
The client may submit comments within 14 days after delivery of the order. For private clients, the statutory complaint period applies and may not be restricted.
Complaints regarding invoices must be reported within 8 calendar days; for private clients, the statutory period applies.
Complaints must be submitted in writing with reasons.

5. Cancellation of the Order
In case of unilateral cancellation by the client, a fee is due for work already performed. For B2B clients, a contractual penalty of up to 20% of the total assignment may also apply. For private clients, a reasonable, proportionate fee applies, in accordance with the law.

6. Payment
Invoices are payable by bank transfer within 14 days of the invoice date or on the due date stated. In case of full or partial late payment, interest on arrears will automatically accrue at 2% per month on the outstanding amount (invoice amount + unpaid interest and fees from any previous reminders), from the invoice due date, without prior notice of default. In addition, a fixed compensation of €7.50 per reminder is due by operation of law. If payment remains unpaid after multiple reminders, a collection agency will be engaged. Additional collection costs shall also be borne by the client. For private clients, statutory restrictions on extrajudicial costs apply.

7. Competent Court
For B2B clients, the court of the translator's place of residence shall have jurisdiction. For private clients, their statutory rights to the competent court remain unaffected. These terms are governed by Belgian law.

Note: These terms and conditions are a translation of the original Dutch version. In case of discrepancies between language versions, the Dutch version shall prevail.